Lockin Coupons & Offers

FAQ

• Q What is the Lockin Video Smart Lock Veno series?

  The Lockin Veno series is a smart home lock system that combines secure access with advanced features like palm vein, fingerprint, and password recognition, as well as built-in video and app control for enhanced home security.

• Q How do I install and set up my Lockin Veno smart lock?

  First, install the lock hardware on a compatible door. Then download the Lockin Smart App, register an account, and follow the in-app instructions to add the device and configure access methods such as passwords and biometrics.

• Q How can I charge the Lockin Veno smart lock battery?

  Use a standard Type-C cable with a 5V 2A power adapter to charge the removable battery until the status indicator turns green. For a sustainable option, you can use the official Lockin solar charging panel.

• Q How do I manage or delete stored passwords, fingerprints, or palm-vein data?

  Open the Lockin Smart App, select your device, navigate to Device Settings, and use Manage Access to update or delete specific entries. All biometric data stays stored locally on the device for privacy.

• Q What should I do if my lock won’t connect to the app?

  First ensure the lock has sufficient battery and your phone is connected to a 2.4 GHz Wi-Fi network (Lockin Veno does not support 5 GHz). Make sure Bluetooth is enabled and the app has necessary permissions. Restarting the app and resetting the device can also help.

• Q What happens if the batteries die completely?

  If the batteries run out, you can power the lock temporarily using a power bank connected to the Type-C port or use the backup mechanical key to unlock it.

• Q Is the Lockin smart lock suitable for all door types?

  The Veno series is compatible with standard wooden doors that meet specific thickness and bore dimensions. It is not suitable for storm doors or doors with round faceplate cutouts.